Eduro Healthcare: HIPAA Compliant Fax Solution

In skilled nursing, faxing still exists. Referrals from hospitals, physician orders, pharmacy requests, and lab results still move from desk to desk much as they have for decades, and every one of them has to arrive complete and on time. When fax works, nobody notices. When it does not, an admission stalls and a patient waits.

Eduro Healthcare lives with this every day. As the operator grew, its fax service kept working, but two things started to grate: it cost more than it felt it should, and when the team needed help, answers were slow to come. Eventually that was reason enough to look for something better, an online fax service for healthcare that could do the same job for less, backed by people who would actually pick up the phone. This is the story of what happened when Eduro switched to Notifyre.

Eduro Healthcare's Fax Problem

With 35 skilled nursing and rehabilitation facilities across 7 states Eduro's previous fax service worked, but it carried two costs. The first was the bill itself, which was higher than it needed to be for the volume Eduro was sending. The second was the support behind it, which was slow to respond and hard to reach, and Eduro rarely got a clear explanation when they had a question. 

Fax in healthcare also has to meet HIPAA, the US law that sets the rules for handling patient information, so clear answers matter in an environment built around patient care. Any replacement had to clear that bar and bring the HIPAA compliance features Eduro needed. But meeting that baseline was never the real point. The point was fixing the two things their old service kept getting wrong: the bill and the support.

How Notifyre Delivered

Notifyre migrated fax across all of Eduro's facilities and ported 46 numbers, sending daily updates on which numbers were live so nothing went dark mid switch. Day to day, Eduro's teams mainly work through email to fax, sending and receiving faxes straight from their inboxes rather than walking to a machine. That suits a skilled nursing setting, where staff across 35 sites need to move referrals, orders, and results quickly while on the go. 

Notifyre also reminded the team when account balances ran low so they never missed a fax, and sourced new fax numbers in the specific area codes Eduro needed. When Eduro shared feedback on the fax coversheet interface, Notifyre acted on it and built mobile friendly versions to make the service easier to use on the go.

Notifyre's Account Manager In Action

The clearest example of Notifyre's support came from the account manager watching the numbers so Eduro did not have to. Every Eduro account started on a 500 page plan. When usage kept running over that limit, the extra pages were charged at a higher per page rate. Rather than letting those overage charges pile up quietly, the account manager spotted the pattern, showed Eduro the trend, and recommended moving to a larger plan that worked out cheaper overall. That is support that pays for itself.

A Relationship, Not Just a Switch

Eduro Healthcare has been with Notifyre since March 2025. A company that built its reputation on caring for patients now has a fax service that costs less, quietly does its job, and is backed by a 5-star service team who answer the phone, explain what is happening, and keep an eye on the bill.

If fax is slowing your facilities down, talk to the Notifyre team about an online fax service for healthcare, built for HIPAA compliant fax at scale.