SMS message tracking refers to the process of monitoring the status of text messages sent through a communications platform. It provides real-time visibility of the SMS status so the sender can determine whether a message was successfully delivered, failed, or is still in progress.
SMS Message Tracking Activities
Here are the general SMS message tracking statuses commonly used across text messaging platforms.
| SMS Status | Tracking Description |
|---|---|
Queued | The message is waiting in line to be processed and sent. |
Sent | The message has left the platform’s system and has been handed off to the carrier. |
Delivered | The message was successfully delivered to the recipient’s mobile device. |
Failed | The message could not be delivered due to issues like an invalid number, carrier error, or phone being unreachable. |
Undelivered | The carrier has reported that the message could not be delivered (e.g. number inactive, blocked, etc.). |
Rejected | The message was not accepted by the carrier, often due to filtering, number issues, or content violations. |
Expired | The message wasn't delivered within the carrier’s time limit (e.g. phone off for too long). |
Unknown | The status of the message could not be determined, this may occur with some carriers. |
Accepted | The carrier has accepted the message for delivery but hasn’t confirmed delivery yet. |
Read | Rare in standard SMS. Available in RCS or certain messaging apps, shows if a message has been read. |
Why Track SMS Messages?
SMS tracking is essential for ensuring clear, reliable communication. It allows users to:
- Confirm message delivery in real time
- Quickly identify and address failed messages
- Improve communication efficiency and accuracy
- Maintain compliance with industry standards and regulations
- Evaluate ROI when sending SMS
Notifyre’s SMS Message Tracking Tools
Notifyre has SMS tracking tools to provide real-time visibility into every message sent through the SMS platform. Whether you're sending a one-time alert or a large-scale campaign, you can monitor the exact status of each message. Notifyre also allows users to export data, making it easy to analyze results, share with stakeholders, or maintain records for compliance and auditing purposes.
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