Notifyre & Zendesk® SMS Integration

Automate Zendesk SMS notifications for support tickets, status updates, and customer communications with Notifyre and Zapier.

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Rated 4.9 stars on

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Zendesk®

Productivity Tools

Zapier

About Zendesk

Send Zendesk text messages with Notifyre SMS via Zapier. Send ticket updates, customer alerts, and support notifications instantly.

How to Use Notifyre SMS with Zendesk

Instantly Notify Team of New Tickets

New Ticket

Send SMS

Send an SMS message when a new ticket is created, making sure the right team member sees it right away.

Get Instant Updates When Ticket Activity Happens

New Action on Ticket

Send SMS

Whenever an action is taken on a Zendesk ticket (such as a comment added, status changed, or priority updated), automatically send an SMS to the customer or assigned agent.

Welcome New Customers Instantly

New User

Send SMS

Automatically send a welcome SMS when a new customer is added to your Zendesk account, sharing helpful links or first steps for support.

New Support Group Is Created

New Group

Send SMS

When a new Zendesk group is created (e.g., “Billing Support” or “Escalations”), automatically send an SMS to admins or team leads so they can update routing rules, SLAs, and views.

Turn Customer SMS into a New Support Ticket

Receive SMS

Create Ticket

When a customer texts your business number, automatically create a new ticket so the support team can act right away.

Explore all SMS Automations

Can Zendesk send SMS?

Zendesk does not natively send SMS, but with an online SMS service like Notifyre integrated through Zapier, you can automatically send text messages when tickets are created, updated, or resolved, improving both customer communication and response times.

How do I send SMS on Zendesk?

Zendesk doesn’t send SMS on its own, but you can connect it with Notifyre SMS via Zapier. To set it up:

In Zapier, choose Zendesk as the trigger (e.g., New Ticket or Ticket Updated).
Select Notifyre SMS as the action.
Map the ticket fields (like customer phone number, ticket ID, or status) into your SMS message.
Turn on the Zap.

Is the Zendesk SMS integration secure?

Yes. Notifyre is ISO 27001 certified and HIPAA compliant, while Zapier securely connects apps. Together, they provide a safe, reliable way to automate SMS notifications.

Is coding needed for Zendesk and Notifyre SMS integration via Zapier?

No coding is required. With Zapier, you can connect Zendesk and Notifyre SMS using pre-built triggers and actions. Just select the event in Zendesk (like “New Ticket”) and set Notifyre SMS as the action to automatically send text messages.

Notifyre + Zapier Guide

View the step-by-step integration guide.

Read Guide

Request an Integration

Share some details with us, and we’ll help connect your software.

Request Integration

Ready for SMS Automation?

Getting started is simple. Follow three easy steps to set up your SMS automation and integration with your software. No code required!

Step 1: Sign up to Notifyre

Create a Notifyre account and start 10DLC registration to get a virtual SMS number.

Step 2: Sign up to Zapier

The free Zapier plan is perfect for getting started with simple SMS automation.

Step 3: Create a Zap!

Simply select as the trigger app, then choose Notifyre as the action app and follow the prompts.

Excellent

4.7/5

Customer Service Rating (1187 Reviews)

Badge for most reliable sms provider awarded by SMS Comparisons

Rated 4.7/5 based on 1187 reviews

5.0

Great Onboarding and Kickoff

Happy with my experience so far. I really enjoyed working with Notifyre so far. The experience has been stress-free and the team are very helpful and responsive. Easy to setup, support are very helpful and responsive. The platform is intuitive, user-friendly and easy to manage.

Jayme D

Marketing Director

10 October 2024

SourceForge

5.0

Very Helpful Support

Very helpful, very kind customer/sales support representative. After speaking with Bettina at Notifyre, I will be signing up for their HIPAA compliant efax service. It is rare to get stellar support without high pressure tactics, and they exceeded my expectations

Rebecca G

Healthcare

8 March 2024

Trustpilot

5.0

Impressive Product and Service

Thoroughly impressed. Notifyre clearly cares about their customers and are motivated to get their service up and running for new customers, with as much support as possible. Our service is up and running in under an hour after trying for days with our previous provider.

David

Information Technology & Services

28 August 2024

Capterra

5.0

Thorough and Professional Support

Ryan did a great job of answering my questions and researching to make sure he was giving accurate information. The highest praise I can give is that I'd hire him based on this interaction.

Jon V

Verified User

03 May 2025

Notifyre Reviews

5.0

Great Customer Service

Very easy to sign up and send your first fax. Intuitive interface. I love that they call in person to confirm your account and check to see if you have questions, great customer service.

Leslie R

Verified User

27 February 2024

Trustpilot

5.0

Excellent Customer Service

Ryan went out of his way to try and help me resolve my issue, outside of his tools and resources within the company. Excellent customer service!

Amanda S

Verified User

16 September 2025

Notifyre Reviews

5.0

Excellent Service and Seamless Transition

After facing continuous issues with our previous provider, switching to Notifyre has been a breath of fresh air. We’ve been using their service for about a month now, and the difference is night and day. The platform is incredibly user-friendly, and the setup process was smooth and straightforward. The most impressive aspect of Notifyre is the reliability — no more service interruptions or delivery delays.

Notifyre User

IT Manager

15 October 2024

SourceForge

5.0

Great Client Service

Best client service, I really thought I'd be dealing with emails, and AI chat, but I had a real person call me and help me through the process. Thank you so much, it's very easy to use, I look forward to using it with my business to help stay in contact with clients.

Notifyre User

Director

05 September 2024

SourceForge

5.0

Excellent Service

I really liked the personalized service. I received a call from Notifyre as soon as I set up my account and they talking me through the process. I felt like I had someone to talk to if I couldn't figure something out.

Carly

Marketing Comms PR Director

7 August 2024

Capterra

5.0

Positive Experience

I wanted to share my positive experience with Notifyre. The service has been excellent. It's user-friendly, I appreciate the no lock-in contracts, and no hidden fees. I'm also impressed with the follow-up and assistance I've received from Joe.

Karl F

Verified User

08 March 2025

Google

5.0

Excellent Services

Super easy to use. Very supportive team via online chatting, email and phone call as well.

Bokwan K

Physical Therapy

8 July 2024

SourceForge

5.0

Easy Sign Up

Service was easy to use. Easy to sign up. A live person called to verify my account and answers questions. No monthly subscription. Three cents per page faxes. Great price.

Roberta

Fax User

4 February 2024

Trustpilot

5.0

Secure and Compliant

Great company with excellent service. Easy to use product that integrates easily. Offers a range of ways to send, very secure and compliant.

Notifyre User

CTO

18 October 2023

SourceForge

5.0

Affordable and Easy

Some services offered cheaper SMS rates, but support and payment options weren't as good.

Sarah

Professional Training & Coaching

08 August 2024

Capterra

5.0

Personalized 10DLC Assistance

The Notifyre folks made it simple to go through the 10DLC registration process so we could start sending SMS messages to our patients. They provided the personal service that was lacking from other services we had explored and that made all the difference.

Joel W

Verified User

30 August 2024

Google

5.0

No Hidden Fees

Finally, something without hidden fees. Easy to navigate and start sending messages. Customer service has been great. I like that it's prepaid and easy to use. So far I have found everything very good.

Mary

Finance

02 October 2024

Capterra

5.0

Easy to Use and Reliable

Pros: It's easy to use and reliable, consistently working without crashing. Their support team even reached out to me before I started using it, offering help—something very rare in my experience. Kudos to the company! Cons: None that I found. I used it with Chrome on a Mac, and it worked perfectly. Overall: It’s easy, quick, and does exactly what it claims.

Stanley E

Self-employed

02 October 2024

SourceForge

5.0

Great Product

Great product and follow-up. Incredibly professional. I wasn't expecting a call from the team, who simply wanted to say thank you for using the product. The setup was easy, and it was quick to get going. Pricing is excellent for small businesses, and the follow-up was a pleasant surprise.

Ashleigh P

Operations Manager

04 October 2024

SourceForge

5.0

User-friendly and Efficient

My overall experience with the SMS service has been largely positive. The user-friendly interface and efficient functionality make it easy to navigate and utilize. The quality of the service stands out, particularly given its competitive pricing, which is significantly more affordable than other brands. I would highly recommend it to anyone in need of reliable SMS communication.

Cristina L

CEO

21 October 2024

SourceForge

5.0

Exactly as Expected

Needed a solution for email to fax. Customer care was excellent. They got me set up and ready to go in minutes. First fax sent without issue.

Benjamin D

President

18 December 2024

SourceForge

5.0

Easy Setup

The ease to setup the account, load the funds and send my fax was great! The cost was way below competitors!

Notifyre User

Journalist

08 January 2025

SourceForge

5.0

Customer Service Done Right

Today, I spoke to a real human being - which is, unfortunately, all too rare nowadays. Beto was a solid and helpful person and made me feel like a "valued customer"; something, again, that is all too rare nowadays. Thank you Beto.

Lazarus D

Verified User

07 August 2025

Notifyre Reviews

5.0

Great Service and Pay As You Go

Today there are very few situations where a fax is needed. Also, a fax is an additional machine you must keep at home. So having an online fax service makes sense, but most of the services require you to have a monthly subscription, which does not make sense for most of us. Having a pay-as-you-go is the best approach. Also using the web application is very user-friendly

Pedro W

IT Consultant

28 January 2025

SourceForge

5.0

Unbeatable Customer Service

Overall I am very pleased with the customer support, the intuitiveness of the system, and the speed at which the messages go out. I plan to work with Notifyre for a very long time.

Neil P

Creative Director

04 February 2025

SourceForge

5.0

Great Solution

I'm retired but I send faxes on a routine basis to doctors. I only have a cell phone and a standard laser printer with no fax capability. Notifyre is cost effective and I have a record for insurance proof.

Ghani D

Verified User

09 February 2025

Google

5.0

Excellent and Simple

Notifyre is excellent and simple for one-time faxes. The sign up process is simple, and I chose one-time fax. They make you register and add funds starting at $10 that one can use. My cover page and title transfer request to my auto finance provider deducted 8 cents and the fax went through successfully!

Adam L

Verified User

12 February 2025

Trustpilot

5.0

Great Service

Great, fast service from a knowledgable team.

Lars F

Verified User

26 February 2025

Google

5.0

Excellent Service

Chat recommended Notifyre, and my initial experience with them - sending faxes for probate - has been excellent. Their customer service is proactive, unlike most companies these days.

R Bunn

Verified User

04 March 2025

Google

5.0

Top-Notch Service

Notifyre is packed with features, yet it is incredibly user-friendly, making it easy for us to use every day. The customer service is top notch, and the platform is perfect for any business needing to send SMS or faxes. With flexible pricing options through affordable plans or pay-as-you-go, it’s both simple and cost-effective. Huge thanks so Joe and the team!

Post & Print Supply Co Pty Ltd

Verified User

24 March 2025

Google

5.0

Easy and Reliable

Notifyre's fax has been reliable and easy for me. I have never experienced problems. Their price is absolutely acceptable as compared with other providers. I'd recommend them to others looking for a cloud-based fax.

J Luo

Verified User

23 Apr 2025

Trustpilot

5.0

Amazing and Easy to Use

Love this SMS service. It's cheap and easy to use, will definitely be moving over to Notifyre full time.

Declan M

Verified User

05 May 2025

Trustpilot

5.0

Quick and Insightful

Thanks Joseph for the great customer service, really quick and insightful and reassured me that we can get it set-up quickly. Will be doing thorough testing with the team next.

Daniel L

Community Services

09 September 2025

Notifyre Reviews

5.0

Simple Process and Great Support

Janelle was very helpful and the process for a broadcast seems very simple. Let's give it a go!

Nigel M

Public Sector

22 July 2025

Notifyre Reviews

5.0

Hassle-Free Support

Dylan was friendly and efficient, and got me the answer I needed with no fuss.

Tim H

Technology and Services

02 July 2025

Notifyre Reviews

5.0

Helpful Team and Top-Notch Service

Ryan was so helpful. Notifyre is an excellent service with top-notch support!!!

Felicia D

E-Learning

07 May 2025

Notifyre Reviews

5.0

Above and Beyond Customer Support

Rob went above and beyond than just sending me the directions on what to do. This is my first time using this fax system and chatting with a real person helps so much!

Aracely T

Verified User

18 March 2025

Notifyre Reviews

5.0

Consistently Helpful and Friendly Service

I have been pleasantly surprise with how helpful both online and phone chat services have been with this company. Everyone has been very helpful and kind.

Rochelle W

Verified User

07 February 2025

Notifyre Reviews

5.0

Quick and Efficient

Quick and efficient replies. Also gave advice on how to best use the system which I appreciate being new to the platform. Very happy with customer service received

Karen H

Disability Services

29 January 2025

Notifyre Reviews

5.0

Excellent Support and Easy-to-Use Platform!

Rob and Joseph have been so helpful and made our experience with the Notifyre platform as smooth as possible! would definitely recommend this system to others!

Jennifer G

Luxury Events

10 October 2024

Notifyre Reviews

5.0

Great Onboarding and Kickoff

Jayme D

Marketing Director

10 October 2024

SourceForge

5.0

Very Helpful Support

Rebecca G

Healthcare

8 March 2024

Trustpilot

5.0

Impressive Product and Service

David

Information Technology & Services

28 August 2024

Capterra

5.0

Thorough and Professional Support

Ryan did a great job of answering my questions and researching to make sure he was giving accurate information. The highest praise I can give is that I'd hire him based on this interaction.

Jon V

Verified User

03 May 2025

Notifyre Reviews

5.0

Great Customer Service

Very easy to sign up and send your first fax. Intuitive interface. I love that they call in person to confirm your account and check to see if you have questions, great customer service.

Leslie R

Verified User

27 February 2024

Trustpilot

5.0

Excellent Customer Service

Ryan went out of his way to try and help me resolve my issue, outside of his tools and resources within the company. Excellent customer service!

Amanda S

Verified User

16 September 2025

Notifyre Reviews

5.0

Excellent Service and Seamless Transition

Notifyre User

IT Manager

15 October 2024

SourceForge

5.0

Great Client Service

Notifyre User

Director

05 September 2024

SourceForge

5.0

Excellent Service

Carly

Marketing Comms PR Director

7 August 2024

Capterra

5.0

Positive Experience

Karl F

Verified User

08 March 2025

Google

5.0

Excellent Services

Super easy to use. Very supportive team via online chatting, email and phone call as well.

Bokwan K

Physical Therapy

8 July 2024

SourceForge

5.0

Easy Sign Up

Service was easy to use. Easy to sign up. A live person called to verify my account and answers questions. No monthly subscription. Three cents per page faxes. Great price.

Roberta

Fax User

4 February 2024

Trustpilot

5.0

Secure and Compliant

Great company with excellent service. Easy to use product that integrates easily. Offers a range of ways to send, very secure and compliant.

Notifyre User

CTO

18 October 2023

SourceForge

5.0

Affordable and Easy

Some services offered cheaper SMS rates, but support and payment options weren't as good.

Sarah

Professional Training & Coaching

08 August 2024

Capterra

5.0

Personalized 10DLC Assistance

Joel W

Verified User

30 August 2024

Google

5.0

No Hidden Fees

Mary

Finance

02 October 2024

Capterra

5.0

Easy to Use and Reliable

Stanley E

Self-employed

02 October 2024

SourceForge

5.0

Great Product

Ashleigh P

Operations Manager

04 October 2024

SourceForge

5.0

User-friendly and Efficient

Cristina L

CEO

21 October 2024

SourceForge

5.0

Exactly as Expected

Needed a solution for email to fax. Customer care was excellent. They got me set up and ready to go in minutes. First fax sent without issue.

Benjamin D

President

18 December 2024

SourceForge

5.0

Easy Setup

The ease to setup the account, load the funds and send my fax was great! The cost was way below competitors!

Notifyre User

Journalist

08 January 2025

SourceForge

5.0

Customer Service Done Right

Lazarus D

Verified User

07 August 2025

Notifyre Reviews

5.0

Great Service and Pay As You Go

Pedro W

IT Consultant

28 January 2025

SourceForge

5.0

Unbeatable Customer Service

Overall I am very pleased with the customer support, the intuitiveness of the system, and the speed at which the messages go out. I plan to work with Notifyre for a very long time.

Neil P

Creative Director

04 February 2025

SourceForge

5.0

Great Solution

Ghani D

Verified User

09 February 2025

Google

5.0

Excellent and Simple

Adam L

Verified User

12 February 2025

Trustpilot

5.0

Great Service

Great, fast service from a knowledgable team.

Lars F

Verified User

26 February 2025

Google

5.0

Excellent Service

Chat recommended Notifyre, and my initial experience with them - sending faxes for probate - has been excellent. Their customer service is proactive, unlike most companies these days.

R Bunn

Verified User

04 March 2025

Google

5.0

Top-Notch Service

Post & Print Supply Co Pty Ltd

Verified User

24 March 2025

Google

5.0

Easy and Reliable

J Luo

Verified User

23 Apr 2025

Trustpilot

5.0

Amazing and Easy to Use

Love this SMS service. It's cheap and easy to use, will definitely be moving over to Notifyre full time.

Declan M

Verified User

05 May 2025

Trustpilot

5.0

Quick and Insightful

Thanks Joseph for the great customer service, really quick and insightful and reassured me that we can get it set-up quickly. Will be doing thorough testing with the team next.

Daniel L

Community Services

09 September 2025

Notifyre Reviews

5.0

Simple Process and Great Support

Janelle was very helpful and the process for a broadcast seems very simple. Let's give it a go!

Nigel M

Public Sector

22 July 2025

Notifyre Reviews

5.0

Hassle-Free Support

Dylan was friendly and efficient, and got me the answer I needed with no fuss.

Tim H

Technology and Services

02 July 2025

Notifyre Reviews

5.0

Helpful Team and Top-Notch Service

Ryan was so helpful. Notifyre is an excellent service with top-notch support!!!

Felicia D

E-Learning

07 May 2025

Notifyre Reviews

5.0

Above and Beyond Customer Support

Rob went above and beyond than just sending me the directions on what to do. This is my first time using this fax system and chatting with a real person helps so much!

Aracely T

Verified User

18 March 2025

Notifyre Reviews

5.0

Consistently Helpful and Friendly Service

I have been pleasantly surprise with how helpful both online and phone chat services have been with this company. Everyone has been very helpful and kind.

Rochelle W

Verified User

07 February 2025

Notifyre Reviews

5.0

Quick and Efficient

Quick and efficient replies. Also gave advice on how to best use the system which I appreciate being new to the platform. Very happy with customer service received

Karen H

Disability Services

29 January 2025

Notifyre Reviews

5.0

Excellent Support and Easy-to-Use Platform!

Rob and Joseph have been so helpful and made our experience with the Notifyre platform as smooth as possible! would definitely recommend this system to others!

Jennifer G

Luxury Events

10 October 2024

Notifyre Reviews

Notifyre & Zendesk® SMS Integration

Send Zendesk text messages with Notifyre SMS via Zapier. Send ticket updates, customer alerts, and support notifications instantly. More

How to Use Notifyre SMS with Zendesk

Can Zendesk send SMS?

How do I send SMS on Zendesk?

Is the Zendesk SMS integration secure?

Is coding needed for Zendesk and Notifyre SMS integration via Zapier?

Send Zendesk text messages with Notifyre SMS via Zapier. Send ticket updates, customer alerts, and support notifications instantly.