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Reimagining Digital Workflows in the Healthcare Industry

3 mins

The Notifyre team will be attending the 11th Annual Australian Healthcare Week (AHW) on 16-17 March 2022 at the International Convention Centre, Sydney. 

They'll be showcasing their multi-channel communications platform and its unique capabilities that support digital transformation. Notifyre allows healthcare organisations to transition legacy messaging systems like fax to digital file transfer and SMS to verified messaging supported by the Stirdie blockchain network. 

Connecting Notifyre with Stirdie’s tamper-proof blockchain-based network removes the threat of data loss by cybercriminals and allows freedom to exchange information between patients, doctors, specialists and everyone within the healthcare ecosystem. 

By using blockchain technology, every action from when a message is created to when it is sent, delivered, opened, shared and more is recorded. These actions are fingerprinted with the fingerprints stored on the blockchain, ensuring the actions are unable to be tampered with. 

This gives healthcare organisations – along with patients - a complete history and audit trail of every transaction, ensuring all industry security and compliance measures are met. 

Software Developer, Andrew Napier, says that “blockchain technology lends itself to tamper-proof auditing. By utilising this in Stirdie’s messaging system, we can provide assurance that confidential information hasn’t been tampered with, without needing to know what that confidential information is. It’s privacy and auditability, which many messaging platforms on the market currently lack.” 

"We can provide assurance that confidential information hasn't been tampered with, without needing to know what that confidential information is."

Stirdie allows organisations to create a verified digital ID (Stirdie ID) that acts as a unique identifier that can be matched with existing messaging systems, for example, a fax receive number. Using Notifyre and its revolutionary ‘Smart Routing’ tool, it works by identifying whether fax numbers are connected with a Stirdie ID in the system. If connected, the message will send as a secure digital file via secure file transfer. If no connection is found, the message will be sent via the traditional route: fax. 

Using secure file transfer empowers patients, team members and other professionals within the industry to share sensitive data without any risk of unauthorised access, interception or malicious attacks. 

The same ‘Smart Routing’ tool can also be used with SMS numbers, allowing businesses to communicate with their customers via the Verifyre mobile app. If a mobile number is connected to a Stirdie ID, a verified message can be sent to the receiving user’s Verifyre app as opposed to an SMS. 

CEO, Bradley Davis, says that the consumer-focused Verifyre app was built to prevent SMS-based fraud, by acting as a secure point of communications for customers with a focus on legitimising incoming messages from businesses and users alike.” 

“All users with access to transacting via Verifyre go through a strict verification process to prove the identities of businesses and consumers.” 

Verifyre makes it easy for patients to connect with healthcare organisations to send and receive verified messages and files directly to their mobile device as well as securely share ID documents and more. 

Connecting to Stirdie provides a wide range of benefits that allow the Notifyre system to use its ‘Smart Routing’ tool to bypass the traditional methods and workflows for messaging that have been widely embedded across the healthcare industry.  

Mr. Davis says that Notifyre and its integration with Stirdie has been designed to modernise messaging workflows and stamp out fraud and cyber-security threats in the Australian healthcare industry, once and for all. 

“Healthcare organisations are losing millions every year that they can’t afford due to cyber-attacks. Patient information is one of the most vulnerable, and we need to find a way to protect it.” 

As the healthcare sector continues to move towards relying on emerging digital technologies for remote care, the growing concern is that existing technology will not be sustainable in today’s world of increasing cyber threats.  

The Australian Cyber Security Centre (ACSC)’s Annual Cyber Threat Report found that the Australian health sector reported the second highest number of cyber security incidents in the 2020/21 financial year. 

The Australian health sector remains the second highest reporting sector for cyber security threats.

Director of Marketing, Jeremi Dickson, says that there is currently a major disconnect in the healthcare industry when it comes to interoperability of existing clinical and practice management systems, causing many healthcare organisations to continue using outdated and insecure messaging systems.  

"There is a major disconnect in the healthcare industry when it comes to interconnectedness of clinical and practice management systems."

“These days, many organisations in the healthcare sector use a different system, from GPs to hospitals to pathology clinics and many more. This causes major issues when trying to easily share and exchange patient data, leading to inefficiencies, interoperability issues and insecure data transmissions.” 

“We’re revolutionising the way the healthcare industry interacts and communicates, providing a safe environment for the transmission of sensitive patient data, not just within Australia, but across the globe.” Mr. Dickson says. 

"We’re revolutionising the way the healthcare industry interacts and communicates."

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