Wellbridge Addiction Center: Healthcare Fax Solution

Wellbridge Addiction Center, a large addiction treatment and recovery facility on Long Island, New York, moved from a corporate fax provider to Notifyre's HIPAA compliant fax service. A Business Associate Agreement was in their hands within 24 hours and 8 fax numbers were transferred across in two working days with no downtime. Seven months on, the team has cut fax costs by more than 50%, managed 40+ team members within their account, and experienced first hand Notifyre's fast customer service across phone, email, and live chat.

About Wellbridge Addiction Center 

Wellbridge is a large addiction treatment and recovery center on Long Island, New York. Fax runs through the heart of daily clinical and administrative operations, carrying referrals, patient documentation, physician orders, and care coordination between the facility, hospitals, clinicians, and partner organizations. Every fax workflow handles protected health information (PHI) and has to meet HIPAA, the US health privacy law that governs how patient data is stored and shared. With more than 40 staff needing fax in different ways across clinical, administrative, and operational roles, user control matters as much as deliverability.

The Fax Cost Problem: Escalating Per‑Page Fax Expenses  

Wellbridge’s existing corporate fax solution billed on transmission time, not pages. Every 60 seconds (or part thereof) of transmission counted as one full page against the monthly plan, and overage hit $0.16 per "page." A single image-heavy document, or a fax sent to a slow receiving machine, could land on the bill as several pages even though it was one piece of paper. Monthly costs moved with content and line quality, not with how much faxing the team actually did. Forecasting a fax budget on that model is almost impossible.

The organization needed a way to rein in escalating costs without sacrificing reliability or security.

Why Wellbridge Chose Notifyre 

Wellbridge spoke to the Notifyre sales team in November 2025 and worked through a quote that mapped current fax volume against Notifyre's flat per fax page pricing, which saved Wellbridge 50% after switching to Notifyre. Every page costs the same, no matter how long it takes to send. They also gained features that their old system couldn't offer, backed by a support team that stayed close through the whole move.

Security & Compliance 

On compliance and security, Notifyre delivers HIPAA compliant fax with a free Business Associate Agreement (BAA) in place, the contract HIPAA requires between a healthcare provider and any vendor handling patient information. Data is encrypted in transit and at rest. Notifyre holds ISO 27001 certification, the international standard for information security management, and offers full audit logs and reporting, giving the IT team a clear record of who sent what and when. Customer support is also U.S. based.

Simplified User Management  

Notifyre introduced a centralized and intuitive approach to user management that aligned well with Wellbridge’s multi‑facility structure and staffing realities. Administrators could quickly add, remove, or modify user access as employees joined, changed roles, or left the organization, significantly reducing administrative effort. Unlike other fax providers Notifyre does not charge for additional users or seats, as a Notifyre customer this means Wellbridge has the flexibility to add or remove users without the billing headache. 

Role‑based assignments ensured that users only had access to the fax numbers and documents relevant to their responsibilities, improving clarity and reducing the risk of unauthorized access to sensitive information.  

In addition, Notifyre’s ability to provide access to fax via email provided a valuable secondary option for staff who didn’t need access to the web application. This allowed certain users to securely send and receive faxes directly through their email inboxes without needing to log into a separate system. The flexibility of email to fax improved adoption, supported different working styles, and proved especially useful for staff who needed quick access with minimal training.  

Together, centralized administration, role‑based controls, and email based fax access helped Wellbridge simplify user management while maintaining secure and efficient fax workflows across their facilities.

Fax Migration: 2 Working Days, No Downtime 

Notifyre fast-tracked the fax porting request the moment it came in. 8 fax numbers transferred from the previous provider in two working days, with both systems running in parallel through the cutover. Wellbridge didn't lose a single inbound fax. 

With 20 years of fax industry experience, Notifyre has successfully supported customers with ports from 1-100+ numbers. Whatever the scale of your switch, we can manage it.

Responsive, human support that's earned its reputation 

Notifyre is known across its customer base for fast, human support. SourceForge reviewers rate Notifyre 4.9 out of 5 for support, alongside 4.9 for ease of use and 4.9 overall. Wellbridge experienced that support quality from day one.

The real test of any vendor is what happens when something goes wrong. A few weeks after going live, the Wellbridge team emailed Notifyre to flag an issue. Notifyre's support team picked up the message within 5 minutes, called Wellbrdige and began investigating immediately. The issue was identified and easily resolved inside the hour.

From time to time, the Wellbridge team needs help logging in. With 40+ users on the account, that's a normal part of day-to-day operations. Each time, Notifyre's U.S. based support team handles it in real time over live chat, with a real person on the other end. Phone and email are there too, so the Wellbridge team can pick whichever channel suits the issue. 

HIPAA compliant fax, built for healthcare 

For Wellbridge Addiction Center, switching to Notifyre wasn't about replacing fax, it was reducing cost while keeping every workflow HIPAA compliant.

If your team is dealing with rising fax costs, user management that's slipped out of control, or HIPAA compliant fax workflows that need to scale, talk to the Notifyre team about how online fax could work for your business. Wellbridge cut their costs by more than 50%. There's a good chance you could too.