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Provide exceptional customer service by using 2-way messaging to receive and respond to SMS replies.

Send and receive SMS messages, track, and manage SMS replies using our online platform, your email client or through API integration.

SMS REPLIES

Receive SMS replies and have conversations

Give your customers and clients the ability to reply to your messages and engage in conversation with your organisation. Ways to receive SMS replies:

Receive unlimited replies with a Virtual SMS Number. Manage and respond to replies in the Conversations Tool.

Receive replies for 48 hours with the Share System Number

Receive replies with a numeric Sender ID

Unable to receive replies with an alphanumeric Sender ID

How to reply to SMS messages using the Conversations Tool

1. Purchase a Virtual SMS Number

2. Send an SMS from your Virtual SMS Number

3. When a reply is received, navigate to Conversations in the online platform to view and respond.

Tip: Activate email alerts to be sent when you receive a new reply in SMS Settings.

Explore Virtual SMS Numbers

How to reply to SMS messages using the Share System Number

1. Send SMS message using Share System Number

2. View replies in Activity (Replies are only able to be received for 48 hours)

3. Send a new SMS message to respond to your reply

Tip: Activate email alerts to be sent when you receive a new reply in SMS Settings.

Save your SMS contacts in Notifyre

Upload contacts to Notifyre one by one or through a bulk upload via CSV. Benefits of saving your contacts:

Instantly identify customers by name when viewing replies in the Conversations Tool

Enter the contact name or group instead of a number in the To: field when sending SMS

View and manage subscribe/unsubscribe status of saved contacts

Automatically manage SMS opt outs with Notifyre’s unsubscribe link

Notifyre’s SMS service offers contact opt out tools. Use the Notifyre unsubscribe link when sending an online SMS. If a contact clicks this link, they are automatically unsubscribed from receiving messages from your business. View unsubscribed contacts in your address book in the online SMS platform.

Personalise your SMS replies in Conversations

Use SMS personalisation to create lasting relationships with customers and clients.

Reply using the contact name: If the contact is saved the reply will be linked to the contact name in the Conversations Tool

Emoji support: Add a emoji to set the tone of your message

Unicode support: Send an SMS in your customer’s native language to support global text message sending.

Flexible Pay-as-you-go SMS Pricing

When you're ready to start sending SMS, top up your account funds, set up your SMS message and hit send!

See Pricing

Try out these clever ways to use 2-way SMS messaging in your business.

Competitions & promotions

Increase sales by sending customers a SMS as soon as your sales starts or start a discount loyalty program for a personalised experience.

Marketing campaigns

Keep customers in the loop from the beginning. Send personalised welcome texts and new product messages.

Customer surveys

Collect feedback from customers by simply sending them a text with a link to your review site or let them reply by using 2-way SMS messaging.

Payment reminders

Send customers SMS messages to confirm their payment or send a reminder for upcoming payments.

Staff roster management

Organise rosters and fill shifts by sending SMS messages to team members and letting them reply to confirm their shift.

Alerts & notifications

Instantly alert customers when events trigger urgent communication or send notifications such as system updates or 2FA verification SMS with Notifyre.

Explore SMS Templates

Explore all our online SMS features

Bulk SMS

SMS broadcasting at your fingertips with simple upload tools, SMS contact lists and scheduling features.

Explore Bulk SMS

SMS API

Integrate SMS into existing business processes to enhance communication, reduce manual processes and auto key business workflows.

Explore SMS API

Virtual SMS Number

Order a dedicated virtual mobile number for consistent and verified brand identity.

Explore SMS Numbers

SMS Personalisation

Send personalised SMS messages for increased click through rates, conversions and reducing SMS unsubscribers.

Explore Personalisation

Email to SMS

Notifyre converts the email to SMS and sends it to the desired mobile recipient. Use from any email application.

Explore Email to SMS

Transform your communication strategy with Notifyre's online SMS service

Our dedicated sales and support team based in Australia are ready to help with your digital transition to online SMS.

All your 2-way SMS questions, answered

How am I charged when using Notifyre?

When sending SMS or fax messages, the total cost will be deducted from your Notifyre account balance. When receiving faxes, the total amount will be deducted from your allocated monthly fax received pages. Exceeding your allocated monthly balance will incur excess fees per fax page received.

Can you receive replies to SMS sent using a custom SMS sender ID?

No. Any SMS messages sent using a alphanumeric SMS sender ID will be unable to receive SMS replies.

Can I send an SMS internationally?

Yes! Notifyre supports international SMS sending to over 200 countries globally. To send SMS in the United States please explore 10DLC registration.

Do you handle SMS opt-outs?

Yes, if a contact is saved in Notifyre the SMS opt-out option can be used when sending SMS via the Notifyre secure web portal. If a user clicks this link they will be opted out and you will be unable to send SMS messages to the contact. If a contact asks to opt back in you can manually change the subscribe status in the contact card details.

What are the character limits for sending SMS with Notifyre?

Character limits and message parts apply when sending an SMS through Notifyre. It is important to be aware of message characters as this can affect your total message cost. The maximum character limit for a single SMS text message is 160 characters or 1 message part. However, Notifyre does not restrict its users from sending an SMS text message that is longer than 160 characters (unless Character Limit is toggled ON under SMS Settings). If a longer message (multi-part message) is sent, each message has a maximum of 153 characters due to seven characters being needed to facilitate re-joining of the message on delivery. For longer messages sent, the SMS is split into two or more messages that may be reassembled on delivery, so they are a single message (or, on some handsets, may be delivered as a series of separate SMS). If you send an SMS text message that contains more than 160 characters or 1 Message Parts, every 153 characters or part thereof will be charged as an additional SMS message. For example, if a SMS text message is sent with 300 characters, the SMS will contain 2 Message Parts and therefore the second Message Part will be charged as an additional SMS text message.

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Notifyre Blog

Stay up to date with the latest messaging trends, new product features and industry news.

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Help Centre

Access our handy how to guides and explore how you can use all account settings and features.

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