An SMS Template is a prewritten text message that businesses can reuse for common communications. These templates streamline the process of sending consistent, accurate and timely messages without having to write each message from scratch.

SMS templates are widely used for appointment reminders, order confirmations, alerts, two factor authentication, promotions and more.

Key features of SMS Templates include:

• Time saving: Quickly send repeat messages with minimal effort

• Consistency: Maintain a uniform brand voice and message tone

• Customisable: Insert placeholders to personalise with customer names, times or order details

• Compliance friendly: Ensure regulatory requirements are consistently met. A SMS template can help you remember to include your SMS opt out message. 

Why your business should use SMS Templates

Using SMS templates helps improve communication efficiency, reduce human error and maintain a consistent customer experience:

• Increase productivity with ready to send message formats

• Enhance accuracy and reduce mistakes in high volume messaging

• Personalise bulk messages through dynamic fields

• Save time on repetitive communication tasks

• Ensure clarity and professionalism in customer interactions