Receive & Respond to Customer Messages With 2-Way SMS

Send and receive SMS messages, and manage SMS replies using our online platform, your email client or through API integration. 

  • Increase user engagement: Broadcast your messaging with a Notifyre 10DLC number to build brand recognition and boost conversions.
  • Pay-as-you-go sending and free replies: Scale your messaging as your business grows, with no lock-in contracts.
  • Seamless SMS integration: Build 2-way SMS in to your existing systems with Notifyre's SMS API.
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Utilize 2-way Messaging to Provide Exceptional Customer Service

Reply Instantly to Customers

Building strong connections is easy with Notifyre’s two-way SMS conversations tool. Receive reply notifications to quickly reply to customers. Send as many texts as your business needs and receive unlimited free replies when your customers contact you. Let customers contact you via their preferred method and use a virtual SMS number as a direct link to your business.

Develop Authentic Relationships

Use Notifyre's SMS. Insert personal details, add customized merge fields, and deliver multiple messages simultaneously to create personalized communication experiences. Unlock the power of personalized SMS marketing to drive loyalty and boost your bottom line. 

2-way Texting From Your Software

Notifyre's 2-way SMS gateway enables effortless integration into your existing apps, systems, and platforms. Our 2-way SMS API and Zapier integration allow you to manage and respond to messages directly within the tools you use daily. Unlock the power of seamless SMS integration to enhance your communication workflows. 

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Transform your communication strategy with Notifyre's 2-way SMS
Our dedicated sales and support team are ready to help with your digital transition to online SMS.
What is 2-way SMS?

Two-way SMS, or 2-way SMS, allows customers to respond directly to text messages sent by a business. Unlike one-way SMS where businesses can only send messages, 2-way SMS enables interactive communication and conversations between an organization and its customers.

2-way SMS can be used throughout the customer lifecycle for sales, appointment confirmations, support, feedback, and more. To implement 2-way SMS, businesses need a dedicated virtual SMS number that can receive unlimited replies to an online platform, email or with API to their business systems.  

How two-way messaging can help your organization
The key benefits of 2-way SMS for businesses include:
SMS has a 98% open rate

With a 98% open rate and 45% response rate, SMS far exceeds the typical 20% open and 6% response for email, giving your business a much higher chance of engaging customers.

Instant communication

Instantly communicate and drive sales to reduce abandoned carts, missed appointments, and increase customer satisfaction with timely replies to queries.

Strengthen brand awareness

Achieve brand recognition through a multi-channel communication approach. Send personalized messages to ensure your brand is memorable.

How Notifyre's 2-way SMS works

Manage replies using Notifyre's online SMS service.

1. Order your online SMS number
2. Send an SMS from your virtual SMS number
3. When a reply is received, navigate to Conversations in the online platform to view and respond.
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Tip: Activate email alerts to be sent when you receive a new reply in SMS Settings.
reply to sms conversations

Notifyre's feature-rich 2-way SMS service

Streamlined contact management.

Upload contacts to Notifyre one by one or through a bulk upload via CSV. Benefits of saving your contacts:
Instantly identify customers by name when viewing replies in the Conversations Tool
Enter the contact name or group instead of a number in the To: field when sending SMS
View and manage subscribe/unsubscribe status of saved contacts

Customise 2-way SMS campaigns any way you like.

Bring out your human side and give your 2-way SMS messages a personal touch.

Emoji support: Add an emoji to promote customer engagement with your 2-way SMS campaigns.

Unicode support: Send an SMS in your customer’s native language to support global text message sending.

Dynamic fields: Insert your customer’s personal details directly into the body of the text message. Insert your customer’s personal details directly into the body of the text message.

customise 2way sms messages
Reach customers at scale with 10DLC bulk messaging.
Register your 10-digit long code (10DLC) number with Notifyre to improve bulk SMS service throughput and delivery rates.

Automated SMS broadcasting: schedule SMS to be sent to thousands at a time that is optimal for customer engagement.

Ensure regulatory compliance: Registering your 10-digit long code (10DLC) number helps safeguard consumers from spam and fraud, while also enhancing message speed and SMS delivery for your business.

Try out these clever ways to use 2-way SMS messaging in your business.
Competitions & promotions
Increase sales by sending customers a SMS as soon as your sales starts or start a discount loyalty program for a personalized experience.
Marketing campaigns
Keep customers in the loop from the beginning. Send personalized welcome texts and new product messages.
Customer surveys
Collect feedback from customers by simply sending them a text with a link to your review site or let them reply by using 2-way SMS messaging.
Payment reminders
Send customers SMS messages to confirm their payment or send a reminder for upcoming payments.
Staff roster management
Organize rosters and fill shifts by sending SMS messages to team members and letting them reply to confirm their shift.
Alerts & notifications
Instantly alert customers when events trigger urgent communication or send notifications such as system updates or 2FA verification SMS with Notifyre.

All your 2-way SMS questions, answered.

To start simply order a number and add funds to your account. To send high-volume SMS Notifyre users are required to register a brand and campaign in the Notifyre portal. Once approved users can assign a virtual SMS number to their campaign.
Application-to-Person (A2P) messaging is when messages are sent to a person using a system. Messages sent using Notifyre are considered A2P messages.
Registration improves throughput and SMS delivery rates. When sending mass text messages it is highly recommend to get your 10DLC register to avoid messages being blocked by carriers.
Character limits and message parts apply when sending an SMS through Notifyre. It is important to be aware of message characters as this can affect your total message cost. The maximum character limit for a single SMS text message is 160 characters or 1 message part. However, Notifyre does not restrict its users from sending an SMS text message that is longer than 160 characters (unless Character Limit is toggled ON under SMS Settings). If a longer message (multi-part message) is sent, each message has a maximum of 153 characters due to seven characters being needed to facilitate re-joining of the message on delivery. For longer messages sent, the SMS is split into two or more messages that may be reassembled on delivery, so they are a single message (or, on some handsets, may be delivered as a series of separate SMS). If you send an SMS text message that contains more than 160 characters or 1 Message Parts, every 153 characters or part thereof will be charged as an additional SMS message. For example, if a SMS text message is sent with 300 characters, the SMS will contain 2 Message Parts and therefore the second Message Part will be charged as an additional SMS text message.
Flexible two-way SMS pricing
When you're ready to start sending SMS, top up your account funds, set up your SMS message and hit send! It's simple to sign up so get started today.