SMS, or Short Message Service, is a form of communication that allows users to send and receive short text messages between mobile devices. With around 65% of the global population using text messaging, SMS communication remains a powerful tool for personal messaging, business SMS notifications, two-factor authentication, and SMS marketing campaigns. Today, online SMS services have made it possible to send thousands of text messages through web platforms, enabling businesses to manage customer communication securely and at scale. 

Brief History of SMS 

SMS was first developed in the 1980s as part of the GSM (Global System for Mobile Communications) standards. The first-ever text message was sent on December 3, 1992, by British engineer Neil Papworth, who transmitted the message “Merry Christmas” from a computer to a mobile phone. Originally limited to 160 characters, SMS rapidly grew in popularity throughout the 1990s and early 2000s. Today, billions of SMS messages are sent daily across the world, supported by virtually all mobile phones and networks. 

What does an SMS Message Include? 

A standard SMS message typically contains: 

• Sender ID (a mobile number or alphanumeric name) 
• Recipient’s phone number 
• Message content (up to 160 characters) 
• Timestamp of when the message was sent 
• Delivery status (sent, delivered, failed) 

• Optional metadata (when sent via SMS platforms or APIs) 

   

Why Should Businesses Use SMS Communication? 

Business text messaging is a simple and effective way to reach customers, staff and suppliers instantly, even without internet access. High SMS open rates and quick visibility make it ideal for time-sensitive communication, including SMS appointment reminders, two-factor authentication, and eCommerce text messaging. Businesses across industries such as healthcare, retail, and finance use SMS to enhance customer engagement and streamline communication. Using an online SMS service requires minimal setup, is cost effective, and helps to keep data secure, making it a dependable tool for business use.