faxaroo-logo.svgOne-Time Fax (866) 620-3220 Login

Improve Customer Experiences Through SMS Feedback Surveys

Updated Sep 17th, 2024 - 1 min
Sign Up

Send surveys and receive vital feedback via SMS to improve communications and customer satisfaction. With only 13% of businesses allowing for customers to respond to their SMS messages, it's time to utilize SMS in your business to send bulk SMS survey broadcasts and receive customer replies via 2-way SMS messaging.

Notifyre's powerful SMS toolkit is designed to assist retail and ecommerce stores, resorts and hotels, medical practices, banks, delivery companies and other service providers to receive valuable insights on products and services in order to rapidly resolve issues and improve experiences with your brand.

We dive into the benefits of using SMS for feedback surveys below.

 

Receive Instant Feedback

With 269 billion emails being sent every day and nearly 50% of those being flagged as spam, it’s easy for customers to miss important emails and never check their junk inbox. Text messages, in contrast, have a 98% open rate and are 5 times more likely to be read and actioned than an email.

Sending customer satisfaction surveys via SMS is the most effective way for your organizations to collect and manage timely feedback from customers. No matter your product or service offering, receive instant feedback with SMS and action both negative and positive customer feedback straight away.

 

Craft Engaging Surveys to Improve Reach

Gain higher survey response rates and encourage customer feedback by building engaging and conversational customer satisfaction surveys customers want to complete. Easily setup and automate text messages to be sent after customers have visited your store, venue, entertainment hotspot, restaurant or accommodation to gain a better understanding of how they view your business.  

With Noitfyre’s SMS scheduling, you can setup your SMS customer satisfaction surveys to ensure they’re sent at the right time, every time. By using a dedicated virtual mobile phone number in your region, you’ll improve brand credibility and customer engagement with your survey.

 

Easily Collect Data to Analyze Survey Feedback

View and analyze customer satisfaction survey feedback directly via the Notifyre dashboard in real-time, with SMS replies available within seconds. Export customer responses to save results for later, manage opt-out lists and determine overall performance of your SMS feedback with our SMS tools.

Explore Customer Satisfaction Surveys

 

Fyre Up Your Business Communications with SMS for Customer Satisfaction Surveys

No matter what industry your organization falls in, SMS feedback surveys provide your business with the perfect way to gain instant feedback from customers to improve business processes and communications. Try Notifyre today and discover how adding SMS to your business communications strategy can improve customer satisfaction.

Related articles
How to Send a Group Text Message Individually
Group text messaging is an essential tool for both personal communication and professional outreach. Explore the ins and outs of sending group SMS messages.
Dec 24th, 2024 - 9 mins
Online SMS
Business Guides
A man on his desk wearing a headset and typing on a computer keyboard
Best Business Text Blast Service: How to Send Text Blasts to Customers
Are emails going unopened? Send text blasts instead! With Notifyre your business can bulk import contacts, create SMS templates or schedule text message blasts.
Nov 22nd, 2024 - 5 mins
Online SMS
SMS Marketing
text-blast-service-notifyre.webp
Popular Text Abbreviations: Reduce SMS Character Count with Abbreviations
Save on SMS costs and boost clarity by using text message abbreviations when sending texts from your business. Say more in 160 characters!
Dec 4th, 2024 - 10 mins
Online SMS
SMS Marketing
text-abbreviations-notifyre-online-sms.webp