Improve Customer Experiences Through SMS Feedback Surveys

Send online SMS surveys and receive vital feedback to improve services and customer satisfaction. With only 13% of businesses allowing for customers to respond to their SMS messages, it's time to utilize SMS in your business to send bulk SMS survey broadcasts and receive customer replies via 2-way SMS messaging.

Notifyre's online SMS service is designed to assist retail and ecommerce stores, resorts and hotels, medical practices with HIPAA compliant text messaging, banks, delivery companies and other service providers to receive valuable insights on products and services in order to rapidly resolve issues and improve experiences with your brand.

We dive into the benefits of using SMS for feedback surveys below.

Receive Instant Feedback

With 269 billion emails being sent every day and nearly 50% of those being flagged as spam, it’s easy for customers to miss important emails and never check their junk inbox. Text messages, in contrast, have a 98% open rate and are 5 times more likely to be read and actioned than an email. 

Sending customer satisfaction surveys via online SMS is the most effective way for your organizations to collect and manage timely feedback from customers. No matter your product or service offering, receive instant feedback with SMS and action both negative and positive customer feedback straight away. 

Easily Collect Data to Analyse Survey Feedback

View and analyse customer satisfaction survey feedback directly via the Notifyre dashboard in real-time, with SMS replies available within seconds. Export customer responses to save results for later, manage opt-out lists and determine overall performance of your SMS feedback with our SMS tracking tools.

Fyre Up Your Business Communications with SMS for Customer Satisfaction Surveys

No matter what industry your organization falls in, SMS feedback surveys provide your business with the perfect way to gain instant feedback from customers to improve business processes and communications. Try Notifyre today and discover how adding SMS to your business communications strategy can improve customer satisfaction.